Privacy Policy

Updated: January 2025

Laura Bennett Design ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.laurabennettdesign.com (the "Site"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1.0 Information We Collect

We collect several categories of personal information through our Site and services. This includes identifiers such as your name, email address, phone number, and mailing address, as well as technical identifiers like IP addresses and device identifiers. We also collect commercial information related to your purchases and service usage, including your shopping history and customer service interactions. Your internet activity, such as browsing history and website interactions, may be collected alongside general geolocation data based on your IP address. For business clients, we may collect professional information including business contact details and affiliations. In some cases, we may collect sensitive personal information such as account credentials and financial account information. We collect this information through various touchpoints, including when you visit our Site, create an account, make a purchase, fill out forms, contact us, or subscribe to our newsletters. All collection occurs with appropriate notice and consent as required by law.

2.0 Use of Your Information

We want to be clear: we do not sell, rent, or lease your personal information to any third parties. We never have and never will sell your personal information for monetary or other valuable consideration. The information we collect is used solely to provide and improve our services to you. We use your information primarily to process your transactions, maintain your account, provide customer service, and respond to your requests. This information also helps us improve our services by analyzing usage patterns, fixing errors, and enhancing the user experience. We may use your contact information for marketing communications and service updates, always providing you with the option to opt out. Additionally, your information helps us maintain the security of our services and prevent fraudulent activity.

3.0 Data Retention

Our data retention practices are designed to keep your information only as long as necessary for legitimate business purposes or as required by law. Account information is maintained while your account remains active and for 24 months following account closure. We retain transaction data for seven years to comply with tax and audit requirements. Marketing-related data is kept for 36 months from your last interaction with us, while general usage data is retained for 24 months. Customer service records are maintained for five years to ensure continuity of service and support.

4.0 Sharing Your Information

While we never sell your personal information, we do work with certain third parties to provide our services. We may share your information with service providers who assist with payment processing, cloud storage, analytics, and customer service. We may also share information with business partners for specific services or promotions, but only with your consent. In some cases, we may be required to share information with legal authorities when required by law or in response to legal requests.

INTERNATIONAL PRIVACY LAWS — GDPR

If you are visiting our Site from outside the United States, please be aware that you are sending information to the United States where our servers are located. Information you submit may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensively protective as your country of residence; however, our collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy.

For members of the European Union (EU), you have special rights under the GDPR. These include the right to object to the processing of your data and the right to portability of your data. You also have the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data in our system. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent does not apply to data collected lawfully prior to such consent. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues. All GDPR-related complaints must be sent to info@laurabennettdesign.com.

5.0 Cookie Policy

We use cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for basic site functionality and cannot be disabled. Analytics cookies help us understand how visitors use our site, while marketing cookies enable us to deliver more relevant advertising content. Preference cookies remember your settings and choices. You have full control over non-essential cookies through your browser settings.

6.0 Data Security

We implement comprehensive security measures to protect your information, combining technical safeguards like encryption and secure access controls with organizational measures including employee training and strict access limitations. We regularly assess our security practices and maintain incident response procedures to address any potential security concerns.

7.0 MINORS Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. For California residents under 18, we provide additional protections, including the right to request removal of content they have posted. While some content may not be completely removable due to technical limitations, we will either delete or anonymize such content upon request where possible.

8.0 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Any changes will be effective immediately upon posting of the revised Privacy Policy. We will notify you of any material changes via email or through a notice on our website.

9.0 Contact Us

For any privacy-related questions or to exercise your privacy rights, please contact us at: Laura Bennett Design Email: info@laurabennettdesign.com

11. Additional Information

When you visit our site from outside the United States, please note that any information you provide is being sent to and stored on servers in the United States. While data protection laws may vary between countries, our commitment to protecting your privacy remains constant, and this Privacy Policy governs all our data collection and processing activities regardless of location.

For questions about our privacy practices, to make a privacy request, or to report a concern, please contact us at info@laurabennettdesign.com. We are committed to working with you to obtain a fair resolution of any privacy concern.

California Privacy Rights (CCPA/CPRA)

Notice to California Residents

This section serves as a supplemental notice to our Privacy Policy, specifically addressing rights that California consumers have under the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act ("CPRA"). The terms "personal information" and "processing" used in this section have the same definitions as under the CCPA/CPRA. Important exceptions apply to these definitions - for example, "personal information" does not include publicly available information, aggregate consumer information, or de-identified information.

  • Types of Information Collected: Names and contact information (email addresses, phone numbers), Business information when applicable, Technical information (IP addresses, device identifiers), Analytics data through tools like Google Analytics, Website interaction data, Financial information for transactions

  • Purpose for Collection: Processing your requests and transactions, Improving our website functionality, Enhancing user experience, Marketing communications (with opt-out options), Analytics and website optimization, Legal compliance

  • Information Sharing: We share information with third-party service providers only as necessary to provide our services, and only under strict confidentiality agreements. These providers assist with: Website hosting and maintenance, Payment processing, Analytics services, Customer support, Email management


Your Rights and How to Exercise Them

As a California resident, you have comprehensive rights regarding your personal information. You have the right to know what personal information we collect and how we use it, request deletion of your personal information, correct inaccurate personal information, opt-out of the sale or sharing of personal information, limit the use of sensitive personal information, and port your data to another service. To exercise any of these rights, please contact us at info@laurabennettdesign.com with clear identification and specification of the information you want to access, correct, or remove.

To exercise these rights, please contact us at info@laurabennettdesign.com. Your request must:

  • Clearly identify yourself

  • Specify the information you want to access, correct, or remove


Verification Process

We take the protection of your privacy seriously and maintain a thorough verification process. To protect your privacy and security, we require verification of your identity before processing your request. We may request additional information, including government-issued identification in some cases. We reserve the right to decline requests if: you fail to provide sufficient verification information, the request would violate any law or legal requirement, the request would cause the information to be incorrect, or the request would jeopardize the privacy of others. We will respond to verified requests within 45 calendar days from the day the request is received. If there are extenuating circumstances preventing the fulfillment of your request, we reserve the right to extend our response time if reasonably necessary, and will notify you of such extension electronically. All responses will be delivered electronically unless otherwise specified.

Authorized Agents

You may choose to designate an authorized agent to make requests on your behalf through one of two methods. Your agent can send us a letter, signed by you, certifying their authority to act on your behalf, along with proof of their registration with the California Secretary of State. Alternatively, you and your agent can provide us with a notarized power of attorney stating that the agent is authorized to act on your behalf. Even with an authorized agent, we may still require you to verify your identity directly with us before processing certain requests.


Non-Discrimination

We are committed to non-discrimination and will not treat you differently for exercising your privacy rights. This means we will not deny you goods or services, charge different prices or rates, provide a different level or quality of services, or suggest that you may receive different prices or services based on your privacy choices.


Data Retention and Modification

Regarding data retention and modification, we maintain the right to modify or delete some or all of your information as legally permitted. We retain data as reasonably necessary to comply with legal obligations, meet regulatory, security, or dispute requirements, respond to law enforcement requests, prevent fraud or abuse, enforce obligations, and process additional requests from you. We may decline requests if you fail to provide sufficient verification information, if the request would violate any law or legal requirement, cause the information to be incorrect, or jeopardize the privacy of others.